CONTACT US
Have a question about your order, sizing, exchanges, or anything Zero Degrees? We're here to help. Our team is committed to providing the best possible experience and will get back to you as soon as possible. Simply fill out the contact form below and we'll be in touch.
Frequently Asked Questions
Find answers to common questions.
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We offer exchanges on eligible garments within 14 days of receiving your order. Items must be unworn, unwashed, and returned with all original packaging and tags attached.
We do not offer refunds for change of mind. Eligible items may be exchanged for another size or product, subject to availability.
Simply contact our team with your order number and reason for exchange. We will provide instructions on how to return your item.
All items must be returned in their original condition, unworn, unwashed, free from damage, and with all tags and packaging intact.
Yes. All returned items are subject to a quality check before an exchange is approved. Items that do not meet our return requirements may be sent back to the customer.
If you believe you have received a faulty or damaged item, please contact us as soon as possible with your order number and photos of the issue. Our team will assess the item and work towards a resolution. info@zerodegreesau.com
Shipping times vary depending on your location. Once your order has been dispatched, you will receive tracking information via email.
If your order has not yet been processed or dispatched, please contact us as soon as possible. While we will do our best to assist, changes or cancellations cannot be guaranteed once an order has been fulfilled.